Get in Touch with MedLookup

We’re Here to Help. Reach Out Anytime…

We Value Your Feedback

Whether you have a question about our guides, need help finding a resource on our site, or want to share feedback, we listen to you. Our service remains fast, secure, and accessible, meaning it operates entirely online.

Support Desk

Secure Contact Desk

Using our quick form, a message can be dropped to us. Our support desk reviews submissions daily and aims to respond within 24 to 48 business hours.

Name

Support Hours and Base

Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Response Time Expectation

  • Standard Inquiries: 24 to 48 business hours
  • Weekend Submissions: Handled sequentially on the next business day

Why Digital-First?

Operating online ensures all information is securely documented, tracked, and routed directly to the appropriate team member without delays.

Note: We keep things simple and secure by handling all enquiries online. This digital-first approach lets us respond quickly and efficiently, without the need for a phone line or physical office.

Important Medical Note

As an independent informational platform, MedLookup is unable to provide personal medical advice, diagnose conditions, or manage prescriptions on your behalf. If you have a specific health concern or require medical advice, please consult a qualified healthcare professional, such as your NHS GP or a registered pharmacist.

If a medical emergency arises, 999 should be called or A&E visited without delay.

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